|  | 22.1 |  | Introduction | 
                                       
                                          |  | 22.2 |  | Risk Analysis | 
                                       
                                          |  | 22.2.1 |  | Business Loss | 
                                       
                                          |  | 22.2.1.1 |  | PR Image | 
                                       
                                          |  | 22.2.1.2 |  | Loss of Customers/Business | 
                                       
                                          |  | 22.2.2 |  | Interruptions | 
                                       
                                          |  | 22.2.2.1 |  | Production | 
                                       
                                          |  | 22.2.2.2 |  | Supply Chain | 
                                       
                                          |  | 22.2.2.3 |  | Delivery Chain | 
                                       
                                          |  | 22.2.2.4 |  | Information Delivery | 
                                       
                                          |  | 22.2.3 |  | Proactive Versus Reactive Threats | 
                                       
                                          |  | 22.3 |  | Threat and Hazard Assessment | 
                                       
                                          |  | 22.3.1 |  | What Are Threats and Hazards? | 
                                       
                                          |  | 22.3.2 |  | Hostile and Deliberate Acts, in Order of General Probability | 
                                       
                                          |  | 22.3.2.1 |  | Employee Misbehavior (Deliberate or Accidental) | 
                                       
                                          |  | 22.3.2.2 |  | Crackers | 
                                       
                                          |  | 22.3.2.3 |  | Angry Customers | 
                                       
                                          |  | 22.3.2.4 |  | Political Activism | 
                                       
                                          |  | 22.3.2.5 |  | Terrorism | 
                                       
                                          |  | 22.3.2.6 |  | Criminals | 
                                       
                                          |  | 22.3.3 |  | Competitors | 
                                       
                                          |  | 22.3.4 |  | Damage by Nonhostile Acts | 
                                       
                                          |  | 22.3.5 |  | Acts of God | 
                                       
                                          |  | 22.3.5.1 |  | Weather | 
                                       
                                          |  | 22.3.5.2 |  | Earthquake | 
                                       
                                          |  | 22.3.5.3 |  | Fire | 
                                       
                                          |  | 22.3.5.4 |  | Bridge and Tunnel Failure | 
                                       
                                          |  | 22.3.5.5 |  | Hardware Failure | 
                                       
                                          |  | 22.3.5.6 |  | Vehicle Accidents | 
                                       
                                          |  | 22.3.6 |  | Acts of Clod | 
                                       
                                          |  | 22.3.6.1 |  | Death by Backhoe or Pile Driver | 
                                       
                                          |  | 22.3.6.2 |  | Operator Error | 
                                       
                                          |  | 22.3.6.3 |  | Poorly Executed Updates or Maintenance of Hardware or Software | 
                                       
                                          |  | 22.3.6.4 |  | Failures of Planning | 
                                       
                                          |  | 22.3.6.5 |  | Accidental Worms | 
                                       
                                          |  | 22.4 |  | Rules of Engagement | 
                                       
                                          |  | 22.5 |  | Technical Issues | 
                                       
                                          |  | 22.5.1 |  | Applications Design | 
                                       
                                          |  | 22.5.2 |  | Provisioning | 
                                       
                                          |  | 22.5.3 |  | Restrictions | 
                                       
                                          |  | 22.5.4 |  | Multiple Security Domains | 
                                       
                                          |  | 22.5.5 |  | What Needs to Be Exposed? | 
                                       
                                          |  | 22.5.6 |  | Exposed Systems | 
                                       
                                          |  | 22.5.7 |  | Hidden Subnets | 
                                       
                                          |  | 22.5.8 |  | Access Controls | 
                                       
                                          |  | 22.5.9 |  | Site Maintenance | 
                                       
                                          |  | 22.5.10 |  | Maintaining Site Integrity | 
                                       
                                          |  | 22.6 |  | Accepting Losses | 
                                       
                                          |  | 22.7 |  | Ethical Issues | 
                                       
                                          |  | 22.7.1 |  | Monitoring | 
                                       
                                          |  | 22.7.1.1 |  | Employee Monitoring | 
                                       
                                          |  | 22.7.1.2 |  | Carnivore Issues | 
                                       
                                          |  | 22.7.1.3 |  | Liabilities | 
                                       
                                          |  | 22.7.2 |  | Customer Monitoring, Privacy, and Disclosure | 
                                       
                                          |  | 22.8 |  | Litigation | 
                                       
                                          |  | 22.8.1 |  | Civil | 
                                       
                                          |  | 22.8.2 |  | Regulatory | 
                                       
                                          |  | 22.8.3 |  | Criminal | 
                                       
                                          |  | 22.8.4 |  | Logs, Evidence, and Recording What Happened | 
                                       
                                          |  | 22.9 |  | Technology | 
                                       
                                          |  | 22.9.1 |  | Protecting Customers | 
                                       
                                          |  | 22.9.2 |  | Protecting Staff | 
                                       
                                          |  | 22.9.3 |  | Protecting Partners | 
                                       
                                          |  | 22.9.4 |  | Protecting a Site with Damage Control | 
                                       
                                          |  | 22.9.4.1 |  | File Security | 
                                       
                                          |  | 22.9.4.2 |  | Going Offline | 
                                       
                                          |  | 22.9.4.3 |  | Monitoring | 
                                       
                                          |  | 22.9.4.4 |  | Planning | 
                                       
                                          |  | 22.9.4.5 |  | Compartmentalization | 
                                       
                                          |  | 22.10 |  | Physical Deployment | 
                                       
                                          |  | 22.10.1 |  | Site Hardening | 
                                       
                                          |  | 22.10.2 |  | Site Dispersion | 
                                       
                                          |  | 22.10.3 |  | Application Service Providers | 
                                       
                                          |  | 22.11 |  | Reaction Plans | 
                                       
                                          |  | 22.11.1 |  | Computer Emergency Response Teams (CERTs) | 
                                       
                                          |  | 22.11.2 |  | CERT Auxiliaries | 
                                       
                                          |  | 22.12 |  | Summary | 
                                       
                                          |  | 22.13 |  | References | 
                                       
                                          |  | 22.14 |  | For Further Reading |